Ice Rink Important Information

Ice Rink Important Information

Opening Period

Opening Times

Ticket Prices

Buying Tickets

Group and School Visits

Admission Information

The serious bit you MUST read

Other stuff you need to know


Opening Period:

Thursday 29 November to the 6 January 2019

Opening Times:

Thursday 29 November - Sunday 6 January 2019

12noon - 9pm | public skating 
(29 Nov - 21 Dec)

10am - 9pm | public skating 
(22 Dec - 6 Jan 2018)

Xmas Eve & New Year's Eve closes at 6pm

Xmas Day & New Year's Day - CLOSED 

All skating sessions on Christmas Eve & New Year's Eve must be pre-booked.

The ice rink may be booked from private hire - check website before arriving

(Satisfactory safety equipment is recommended to be worn by all participants regardless of skill level; including gloves, helmets, wrist guards, ‘bum’ pads and knee pads)


Ticket Prices

  • Family Ticket: £25.00
    2 adults + 2 children OR 1 adult + 3 children
  • Adults (18's & over):  £8.50
  • Children (13 - 17): £7.50
     
  • Children (5 - 12): £7
     
  • Children (4 & under): £3
     
  • Please note: children aged 9 and under must be accompanied by an adult on the ice rink. Children aged 10 - 12 must be supervised by an adult (adults can watch from the side if they prefer)
     
  • Group tickets are available upon request

Buying Tickets

A select number of tickets are available to buy online prior to your time on the ice. Should online tickets be sold out, there will also be a number of tickets available to buy from the ice rink on the day of your visit.

Christmas Eve and groups of 10 or more require pre booked tickets to ensure time on the ice.

Pre booking available for the following activities:

Christmas Eve Skating
 

   Monday 24 December

10am - 6pm

To book tickets click here

Please check the website www.sunderlandchristmas.co.uk before you visit for details of any closures or changes.

Please note:

Ice Sunderland are not in a position to determine if your child or yourself will enjoy the skating experience. Toddlers and small children can get overwhelmed by getting onto the ice – once they have skates on.

Please take this into consideration when purchasing tickets. It is not the responsibility of Ice Sunderland to ensure that you like skating or not, only to provide an organised and as safe as possible environment to do so.

Please Notice: We operate a ‘No Refunds Policy’.

If this is not acceptable to you please email ice.sunderland@gmail.com with details of your visit an reason for a refund request.


Group and School Visits

The Frost Village offers the perfect festive activity for a Christmas party and will get everyone into the festive spirit before the big day. Group bookings are ideal for school Christmas outings, work nights out, birthday celebrations or simply getting together with a group of friends.

  • Exclusive use of ice rink available: Monday – Friday 10am – 12noon* (up until Friday 21 December)
  • Sensory Sessions available for group bookings
  • Schools programme: £100 for up to 20 children, additonal skaters £5 (teachers / carers go free)

If less than 10 people in your party? Christmas Eve (24 December) is the ONLY day on which booking is required for groups of less than 10 people. On all other dates you can just turn up and buy tickets on the day.

(Satisfactory safety equipment is recommended to be worn by all participants regardless of skill level; including gloves, helmets, wrist guards, ‘bum’ pads and knee pads)


Admission Information

  • Tickets are valid only on the time specified.
  • Family ticket: 2 adults and 2 children, or 1 adult and 3 children. A minimum of 1 adult (parents and guardians) is required.
  • If you have email tickets or you are the group organiser, please bring a printout of your confirmation letter with you on the day.
  • If you have booked in advance (groups and parties), please arrive in good time. Sorry, but if you’re late we may not be able to get you on the ice.
  • As space in the dedicated viewing area is limited, it’s for parents and guardians supervising their children only - sorry.
  • If the ice rink closes due to bad weather, we will do our very best to reschedule your visit to a date of your choice. But no refunds will be given - Sorry.
  • Sessions last for approximately one hour.
  • Skates are provided; you are welcome to use your own skates but we can’t offer a discount if you do - sorry!
  • If you leave the rink and hand in your skates, you have to buy another ticket to skate again.

(Satisfactory safety equipment is recommended to be worn by all participants regardless of skill level; including gloves, helmets, wrist guards, ‘bum’ pads and knee pads)


The serious bit you MUST read:

  • Satisfactory safety equipment is recommended to be worn by all participants regardless of skill level; including gloves, helmets, wrist guards, ‘bum’ pads and knee pads
  • We want you to have a safe and happy experience, but it is an ice rink made out of frozen water, all skaters participate at their own risk.
  • All individuals are responsible for their own actions (where supervised by parents and guardians they are responsible) – any direct or indirect causing of accidents or risk to other participants can have legal and financial consequences for the responsible individual.
  • Management reserve the right to refuse, restrict and/or limit entry in the interest of safety and to ensure a positive skating experience for all participants!
  • All items and personal belongings that are in the ice rink area (including shoes) are left there at your own risk.
  • If anyone behaves generally in a manner that is endangering themselves or impacting negatively the experience of other people, the Duty Manager will ask them to leave.
  • Food, drinks, cigarettes and/or alcohol are not allowed on the ice. Persons under the influence of alcohol must not skate - and if we notice will not be allowed on the ice.
  • If you, or someone with you, has an accident please tell an ice marshal immediately.

Other stuff you need to know:

  • It’s good to wear suitable clothing. Waterproofs, hats and gloves work best on the ice rink. It’s a good idea to bring a change of clothing too (particularly spare socks!).
  • To keep things moving (and safe) on the rink, please skate anti-clockwise.
  • Please don’t throw ice/snow balls (will get you sent off).
  • Only skaters are allowed on the ice (except ice rink officials).
  • Please don’t join hands with friends/family - it can result in accidents for you and others!
  • Our ice marshals are friendly and are there to make your visit as safe and enjoyable as possible. Feel free to ask them for advice and should they ask you to do something please listen and act accordingly.

 

Further Information

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